Complaints Policies

Having a Complaints Policy enables businesses to ensure that any problems, complaints or concerns that customers may have are dealt with fairly, consistently and in a timely fashion.

It is rare that any business operates with no complaints at all: what is important is that these are dealt with swiftly and your business will be judged by the way they are handled 

The complaints policy used by a business should be appropriate to its size and resources.  Even in a very small company, there should be at least one level of appeal, even if the appeal has to be heard by the same manager who carried out the initial assessment.

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